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Last updated: April 28, 2026

Refund Policy

Transparency and respect for consumers are core values at Monexa Hub.

7-Day Money-Back Guarantee

In compliance with Brazilian Consumer Protection Code (CDC) Art. 49, you have the right to cancel your Pro subscription and receive a full refund within 7 (seven) calendar days from the date of purchase, with no questions asked.

How to Request a Refund

Step by step

  1. 1Go to Settings → Plan & Billing.
  2. 2Click "Cancel & Refund" while the button is still available.
  3. 3Confirm the request. Your subscription is cancelled immediately and the refund is initiated.
The refund button is only visible during the 7 days after purchase. After that period, the option will no longer be available.

Refund Timeline

The refund is issued directly to the credit card used for the purchase. The time for the credit to appear on your statement varies by card issuer, but typically takes up to 10 business days.

Cancellation After 7 Days

After the 7-day period, you may cancel your subscription's auto-renewal at any time through the billing portal, accessible at Settings → Manage Subscription. Cancellation stops future renewals, but your Pro access remains active until the end of the already-paid period.

Questions & Support

If you need help, contact us at [email protected]. We'll respond within 1 business day.